Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. There might be differences based on offers. Wisecars does not store credit card details. We will send you your rental voucher 48 hours before your pick-up time. I had questions about requirements of car insurance. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If not, you will need to purchase the cover at the car rental company counter. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Wisecars does not store credit card details. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Please read the following to know what is included/excluded in our coverage offers. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Amendments can only be made up to 48 hours before the pick-up time. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Yes. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. You have a guaranteed booking with us and with one of our trusted premium suppliers. I reached out to Wisecars, who were really understanding of the issues I encountered. No charge will be made for amending your booking before the start of your rental. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Never ever use Wisecars. Wisecars is an online vehicle rental broker. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars will not sell or rent any personally identifiable information. All cancellations outside of the aforementioned timeframes will not be refunded. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. What's Wisecars' cancellation policy? If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. One of our helpful agents will be in contact with you to address the request. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. In that case, special cancellation terms are presented during booking. Email: cancellations@wisefandi.com Fax: Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. If you are late for your pick-up, you could lose your car. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. What's Wisecars' cancellation policy? Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If you have any questions, please feel free to contact us. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Verification can help ensure real people write reviews about real companies. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Please note, making a new booking may result in the change of the Car Rental Company. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. In that case, please contact your bank for additional details. 6 The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Companies can ask for reviews via automatic invitations. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. One of our helpful agents will be in contact with you to address the request. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Keep copies of all relevant documentation you are asked to complete. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Some Car Rental Companies in some rental countries may also require an International Driving Permit. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Read more from https://www.wisecars.com/en-us/reviews. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Please make sure you return the vehicle to the same rental company from which you collected it. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Minimum age requirements on larger cars may also be higher at some locations. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Email Protect your account with two-step authentication If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Please keep in mind that inclusions may differ between car rental companies. provided by the customer's credit card company. Alternatively, just sign in or register using your Google or Facebook account. It was very easy to make reservation and booked a rental car in a few minutes. Wisecars falsely advertised vehicles for rental on their website. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. If you require additional drivers, please include them in your booking request. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Wisecars does not take responsibility for partners response times. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. You can present the voucher either in a printed version or a digital form (such as from your smartphone). In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Date of experience: 07 February 2023. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. All rights reserved. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We at Wisecars put together a list of the most important information travelers often miss. Mi az a Trustindex? Cancellation Protection can be purchased only at the time of booking and is not refundable. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. It goes against our guidelines to offer incentives for reviews. Thanks! Failure to comply with the correct procedure will result in your protection coverage becoming invalid. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. 1 Previous_Golf_5959 2 mo. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. It might take your bank extra time to settle the amount. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If additional information is required, the process may be extended for another 28 calendar days. Minimum age requirements on larger cars may also be higher at some locations. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Manage bookings effortlessly. It said and I'll recap ,"NOTHING more to pay ". Wisecars flagged this review for containing harmful or illegal content.Read more. Garantljuk, hogy minden rtkels vals. Keep copies of all relevant documentation you are asked to complete. Please note that all additional drivers must also show a valid driving licence at pick-up. Please note, under no circumstances is the fuel included in the rental price. Save. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Seamless booking experience and great price compared to all other websites. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. What's Wisecars' cancellation policy? They helped me with the situation and I therefore went ahead to rent another car through Wisecars. 2023 Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Due to this protection, it cannot be read by any third party. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Due to this protection, it cannot be read by any third party. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). They may be needed if you wish to make a claim. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. We will send you your rental voucher 48 hours before your pick-up time. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If not, you will need to purchase the cover at the car rental company counter. This information must be sent via email and give Wisecars the relevant details of the incident. All persons driving the vehicle must be in possession of their driving license at all times. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars employs limited use of cookies for your safety and does not store any personal data. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Please make sure you return the vehicle to the same rental company from which you collected it. Wisecars Protection Package ensures that you are protected should anything go wrong. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Wisecars is not liable for services or bookings not fulfilled due to force majeure. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Wisecars does not own or operate any Car Rental Companies. 2023 Wisecars. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. So far I have found the experience of renting a car on this site to be very easy. 2023 Wisecars. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Use small print to hide from truth. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. If you do not agree with any part of them, you must not proceed with your booking. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. www.wisecars.com. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with.
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