Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. What are the different types of Ticketek Gift Vouchers? Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Concession and Children's ticket entitlements vary from event to event. Concession and junior barcodes will show up as such. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. No. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. How do I gain entry to the venue using Passbook? Restricted view refers to seats that have restricted viewing of the stage or event. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. Why is there a time limit when I buy tickets? Set up your My Ticketek account, or check the details in your existing account. Discover New Events. Can I change to Refundable tickets after I've bought my tickets? Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). We do not send tickets to PO Boxes or business addresses. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? 13+ - Adult Ticket. If magnified, the display may be blurry. If this does not answer your queries, our friendly team will be happy to assist. Limitations on number of tickets purchased. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Visit the Ticketek Groups page for more information. What are the reasons I can request a refund if I have purchased Refundable tickets? What will happen if the barcode is sent to a non-smartphone? Some pages may contain a virtual tour and a seating map for that venue. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. How do I unsubscribe from My Ticketek emails? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Tickets will not be issued to persons other than the credit/debit card holder. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} In most cases, tickets must be returned to the place where they were purchased. Postponed and Cancelled Events. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. You have the option to invite as many friends as you like via Facebook or email to purchase the reserved tickets. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. You can purchase and reserve tickets in any combination up to the ticket limit for the event. You will receive an Order Confirmation via email immediately. Upload your ticket. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. My tickets have not arrived after a reasonable amount of time, what do I do? "The @Ticketek _AU app has crashed - right before Ed Sheeran. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Juniors aged 7-14 years are entitled to purchase a junior ticket. Change of mind is not an approved reason. What happens if I lose/change my phone or accidentally delete my Mobile Ticket? While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. I would still like my tickets mailed to me at my overseas address, is this possible? The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Some events have more than one price type. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Tickets purchased to General Admission events cannot be refunded should they be lost. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html General Admission (GA) is an unreserved section/event where seating is not reserved for you. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). I am having trouble logging in and cannot retrieve my password using the forgotten password facility? 2 0 obj If you are purchasing multiple tickets in the one transaction, you can elect to enter all of the mobile numbers of your friends to have the tickets sent directly to their phones, or choose to have all of the tickets sent to you to then forward to friends at a later time. Print this PDF as this will be your access to the event. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Staff are amazing under the circumstances," a third said. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Can I request a partial refund on my purchase if I have selected Refundable tickets? Please be aware your membership number will never change throughout your years of membership. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Yes, you are able to use multiple Ticketek Gift Vouchers. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Once you have selected your ticket(s), there is a time limit of. What does Ticketek do to prevent scalping? We also regularly monitor our ticketing system for suspicious transactions. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Yes, all events that Ticketek ticket for can be found on the mobile site. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. This means that for each event, tickets become available in order of best seating according to the promoter. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. What if I enter my Voucher ID incorrectly online? From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. If you do not receive your club of support pack please contact the club directly. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm For more detailed instructions on reserving a seat, please see our help page here. Can I use text or download images, photos and videos from the site? www.accc.gov.au. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Check your billing and account details. My AFL Membership card has not yet arrived, what should I do? Change My Location Request details from Ticketek when booking your ticket. Your confirmation email will include all of your delivery details, plus your customer information. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Write a review Ask a question. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Ticketek's Group Bookingscan help you plan your next excursion. The website will still select the best available within the section you have chosen, You can only select on price category at this stage.
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