All airline tickets must be issued in the name of the passport/photo identity holder. You also can't split it between multiple flights. Individual services and tour organiser packages. Our agents will give you full details of the itineraries before you book. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. All accommodation ratings are set by the relevant provider. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. The credit is a one-time use, not like a gift card where you can use it for multiple things. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. Search for the total number in your party and log in (or Sign up) as yourself. In some cases, failure to present required vaccination documentation (e.g. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. 5 months later I am still trying to get my $900 back from this scam. Search for the total number in your party and log in (or Sign up) as yourself. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. For all online air bookings, full payment is required at the time of purchase. Student hotels & hostels If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. We advise you also to print the on screen confirmation. A flight disappearing from your account typically means that the airline has cancelled it. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Any booking you make will be with the relevant travel service provider and not StudentUniverse. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Tuition and Fee Policies in the Event of Campus Closure. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). A change to your student status will not impact your credit. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. No, please dont! If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). A refund must never exceed the original payment amount. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. combination of at least two of the following components selected before Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Enjoy the discount! Please speak to one of our consultants for further details. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. Please ask us to confirm what protection may apply to your booking. The credit will be for the remaining amount of your ticket. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). StudentUniverse is not an insurance company. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). See the chart above for the best number to call. If you would like us to petition to the airline for a special request, we will advocate on your behalf. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. We may correct any pricing errors on our website at any time. You must notify your consultant of your payment once it has been made. Your travel credit and expiration date can be found in My Wallet. That page has the latest coupons, promo codes and deals etc. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. A change to your student status will not impact your travel credit. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. We will message those requirements to you (if there are any) prior to you making any purchase. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. We strive to resolve any dispute amicably. Please know that we understand and empathize with your frustration over this situation. A package arranged by us will be a When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. It depends on the airlines waivers and if the travel ban actually applies to you. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Additional fees for baggage may apply. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Please ensure you read the credit details and then give us a call when youre ready to book. Many airlines are offering to waive change fees for flights booked in the next few . If you would not like to accept the future travel credit, we can look into the possibility of a refund. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. For any fare we advertise, we first check to make sure there are some available seats. Your home country and destination country will likely have travel requirements. Travel insurance is also recommended by the Foreign and Commonwealth Office. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. You must comply with local government regulations. Most airline tickets do allow changes for a fee, plus any difference in fare. Eligibility, Joining, and Website Information. Amendment and cancellation policies differ per hotel. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Good. . You can view any fees associated with canceling your ticket under the My Trips section of your account. www.cdc.gov. You agree that you are bound by such additional terms and conditions. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Please confirm which airline your credit is with by visiting My Wallet. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. Most airlines are not offering full refunds at this point, except in very specific circumstances. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. It is entirely at the airline's discretion to provide you with a seat on a later flight. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Log in to your account on our website and go to My Wallet to view your credit. Transport and accommodation providers have differing cancellation policies and rules. We cannot guarantee that the travel service provider will credit you with point for your booking. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. All refunds will be delayed until the situation stabilises. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. All rights reserved. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. The name on the credit card can be different than the name of the traveler. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. No. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. +1 617 321 3281 if you booked online through our website. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Please allow adequate time to obtain any such advice or documents. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Prices are subject to increase prior to the time you make full payment. We will advise you of the amount of the deposit and date for final payment at the time of your booking. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. We will be fully responsible for the proper performance of the package as a whole. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Are the prices I see on your site in U.S. A credit or debit card must be used to confirm any booking. You will be asked to sign up or log in. No date changes are permitted outside of your tickets validity period. You can still book with StudentUniverse. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Basic Economy . The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. studentuniverse.co.uk/students/package-travel-rights, studentuniverse.co.uk/students/privacy-notice, ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. We will confirm the correct price with you at the time of payment. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Travelers are responsible for ensuring that they have all necessary travel documents and visas. So call once, get in line and hang tight! We cannot guarantee the accuracy of any ratings set by accommodation providers. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Some countries have reopened borders to international travelers, with guidelines or restrictions. Occasionally a travel service provider may have to make changes to your original booking. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Airlines have been updating their policies regularly as the situation is changing. Such terms and conditions may be disclosed by use of hypertext links. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. I had leave revoked in the military and had to cancel my trip. Please note that for all air bookings a service fee of up to 16 will apply. If your airline does appear to . This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. We will advise you of the carrier operating each flight in your itinerary. Yes, same airline. Please note that carriers may be subject to change. If you have registered before, please check your registration is valid and has not lapsed. Many airlines are updating their policies regarding travel credit use deadlines. Travel & Covid-19: Everything you need to know. Yes! Fulfillment of a request cannot be guaranteed. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Specified hotels may offer student discounts. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. We believe that travel is essential to a modern education and that students return enlightened and inspired. Final payment is due 60 days prior to the tour start date. The airline will determine eligibility requirements for your companion prior to your purchase. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. The merchant should process the refund through the same technology used to make the original sale. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. As a student, I bought a ticket from the student universe website. Failure to provide this information on check in will result in passengers being denied boarding. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. So yes, they would ask you to upload some documents before . Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. accommodation (c) vehicle rental or (d) other tourist services you will be asked to show the childs full unabridged birth certificate. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Reviews. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. We have unique discounts available for students and anyone under 30. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. StudentUniverse is on a mission to make global experiences possible. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. I have questions about baggage. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Travel insurance is recommended for all bookings. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Please be aware that overseas safety and hygiene standards are often lower than in the UK. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking.
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