Take care!Thanks,Rebekah. Please provide a valid proof of purchase. On-time Delivery. Asked for a pair of trainerscould not even tell what the guy said. 2023 Trustpilot A/S. You will be contacted by email to verify your review. High performance sneakers, trending streetwear and exclusive product weve got you. Hey MattThanks for taking the time to leave us a review. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. We use dedicated people and clever technology to safeguard our platform. And would recommend to all my friends amd family. Once Footasylum has received and inspected your order, a refund will be issued. Email and text communication was prompt and efficient. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Next time it will be JD SPORTS for my next purchase. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. It goes against our guidelines to offer incentives for reviews. Here are 8 tips for writing great reviews. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. When you purchase through links on our site, we may earn an affiliate commission. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Return an item in There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Heres how it works. OL10 2TA. Easy! Difficult, posted 2 weeks ago Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. All items must be returned in their original boxes and packaging. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). We hope to see you again very soon. very helpful as Liverpool didnt answer the phone. Highly recommend and will definitely buy from Zavetti again. Received 2 small refunds for I don't know what! Was looking everywhere but at her customers. T3 is part of Future US Inc, an international media group and leading digital publisher. If your order is incorrect, or the goods are damaged or faulty, contact Footasylum asap. Popular Christmas FAQ Will definitely be ordering from them again. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. We are so glad to hear you are happy with the service. Hey Getta,Thanks for leaving us a great review. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. !spoke to Edge lane store about colours in crocs. Anyone can write a Trustpilot review. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. That is great news about the fast delivery.We hope to see you again very soon. very helpful as Liverpool didnt answer the phone. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Great sale and super quick on delivery. Email and text communication was prompt and efficient. Useless. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Still over 300 down! Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. 10/10 will not be using footasylum again. Here are 8 tips for writing great reviews. We need your email address to verify that your review is genuine. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. We use dedicated people and clever technology to safeguard our platform. Why have i been rejected for my return as the item was faulty? Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. All rights reserved. Full price items only. We also ensure all reviews are published without moderation. Thanks,Rebekah. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Stay ahead of the game with the latest trainers and clothing from Footasylum. 2. That is great news about the fast delivery.We hope to see you again very soon. 2023 Trustpilot, Inc. All rights reserved. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. All rights reserved. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For all international returns outside of the UK, please visit our dedicated international returns page. Restrictions apply. Further Details. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. It's great to hear you are happy with the coat and that the delivery was so quick. Never again. That is great news about the fast delivery.We hope to see you again very soon. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. This time, however, when I ordered, their courier choice was Yodel. I messaged a few guys initially who were very slow to respond and inresponsive. Ordered some trainers at 10.30pm amd paid for next day delivery. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! I would avoid at all costs. If valid, the page will refresh and your total will be updated accordingly. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. OG Stack Longline Puffer Jacket. We also ensure all reviews are published without moderation. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. In real life, they are dull, boring and have no character at all. Tried to send Crocs back as they didnt fit my daughter. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. New customers only. Footasylum. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! The lady at the till was no better. In November 2022 I placed an order with FootAsylum and it never came. Why have i been rejected for my return as the item was faulty? Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Get Discount. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Make sure your order is unused and in original packaging and labels. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Find out how we combat fake reviews. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. This arrived within only two working days and all items were delivered intact and all there. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. If you'd like to return your order, you can within 14 days of receipt. Shocking company - bought two items trainers and sliders order value 100.28 never received. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Suggested companies are based on peoples browsing tendencies. It's your job. Over 90 off RRP. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. 28 Feb. Up to 60% off at Footasylum during the half term sale. Anyone can write a Trustpilot review. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. They have scribbled size 7 on it. Refunds are made to the original payment method, and products must be in their original boxes and packaging. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. A simple full refund is all I wanted from the first time I was messed around!! We had to ask him 3 times just to make sure, because he would just mumble something and walk off. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Purchased 2 pairs of Salomon trainers in different sizes. 10/10 will not be using footasylum again. Replies to negative reviews in < 24 hours. - KM, posted 1 year ago If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Also it was delivered to Republic of Ireland avoiding customs charges. This time, however, when I ordered, their courier choice was Yodel. First and last time I will use this company. Hey MattThanks for taking the time to leave us a review. Will not use again. Simply follow our returns portal link below. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Just noticed that the box they have sent them in isn't for the correct trainers. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. All in all, satisfied with my purchase and dealings with this shop. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Anyone can write a Trustpilot review. Yes. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Search for local Shoe Shops near you and submit reviews. Before returning items you must notify Footasylum by telephone, letter, or email. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. For full terms and conditions see here. In real life, they are dull, boring and have no character at all. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. We are so glad to hear you are happy with the service. I would definitely recommend and will be a returning customer. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is the last thing I buy from footasylum from here on. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. | Read 2,661-2,680 Reviews out of 55,033 Replies to negative reviews in < 24 hours. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Shoved the card machine into our face. Ends: Mon 6 Mar 2023. 44.99. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Wow! Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Got them cheaper than any other website. !spoke to Edge lane store about colours in crocs. Do you agree with Footasylum's 4-star rating? - Kristy Smitten, posted 11 months ago Great sale and super quick on delivery. Received 2 small refunds for I don't know what! Great to hear that the parcel arrived so quickly. Next time it will be JD SPORTS for my next purchase. Verification can help ensure real people write reviews about real companies. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Ordered coats for 2 of my sons in the sale. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! I would avoid at all costs. How are you today? Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Email and text communication was prompt and efficient. Treated myself to some new trainers and jogging bottoms in the sale! She got the problem sorted in minutes. 10/10 will not be using footasylum again. No greeting, no please, no thank you. To break them up politely to ask for helpit was like I had sowrn at them. I have worked in retail for over 15 years. High performance sneakers, trending streetwear and exclusive product weve got you. This arrived within only two working days and all items were delivered intact and all there. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. It's great to hear you are happy with the coat and that the delivery was so quick. If you don't like it, leave. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Only response was we would receive a call within 8 hours - that was two days ago! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Would you like to add a photos or videos? They also offer a WhatsApp device but it doesnt work. Hey Getta,Thanks for leaving us a great review. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Treated myself to some new trainers and jogging bottoms in the sale! Greater than 37%. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Ordered some trainers at 10.30pm amd paid for next day delivery. Editor, Marcus Herbert. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Do you agree with Footasylum's 4-star rating? Looks like they have found the nearest spare tatty box to send them out in. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Anyone can write a Trustpilot review. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Ordered almost 400 worth of clothes for my son on the 12th of December! Accurate And Undamaged Orders. - Lisa Lynch, posted 1 year ago Ordered standard delivery, was dispatched the next day & arrived the day after. Subscribe in print, digital, or a great-value bundle. Great to hear that the parcel arrived so quickly. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Did have returns but again no problems, straight forward and quick refund. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Discount. Hey Karl!Thanks for taking the time to leave us a review. It's your job. Please note that we may share your email with the company to verify your order. They also offer a WhatsApp device but it doesnt work. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. That is great news that they arrived a day early!We hope to see you again very soon. We hope to see you shopping with us very soon. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. AVOID THIS COMPANY!!!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
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