No, the rating system is strictly voluntary and carries no force of law. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. But the purchase went through according to AMC cause it was using one of my reservations. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. You can check your Gift Card balance anytime. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . We may also accept certain theater partners' gift cards for their theaters. Only to tell me they cant help me & will have to send it to the corporate office. Parents give the movies their ratings-men and women just like you. You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. Gift cards also can be purchased at any theater. When I was able to get on website it appeared that my purchase of tickets did not go through. They are a rip off and terrible customer service. Enter your email address and the confirmation number. What other gift can provide action, drama, comedy and Junior Mints? What is theDiamond Rewards Loyalty Program? Of course, they say the same thing as before and to contact Fandango. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. I finally happened to hit a movie a could actually use it on, and it won't take the code. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Senior prices vary by theater. I was about to purchase when the screen went blank. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. About Us No, you cant. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. What are the hours at the Chatterbox at Paragon Village? That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. So, step right up for an entertainment treat. Sign up for our e-showtimes by clicking on the email icon on our website home page. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. . The Regal Crown Club rules can be found here. NC-17 -- No One 17 and Under Admitted. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. I know for certain it was once it was purchased. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. Locations with student pricing available are listed on this page. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! I have the exact same error. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Do You AllowCostumes? When I got to the theatre they told me my tickets were in Milwaukee, Wi! All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Have a credit on a VIP card but can't use . If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! On the Confirm Order page, enter the gift card number and 4-digit PIN. Do You Offer Military Discounts? Online orders placed by Noon EST will be shipped within two business days. Any money or points on thecard will be merged to the account number you want to keep. My plans changed - can I refund my order? They would rather lose customers who have been using them for 10 + years than giving a credit. Here are 8 tips for writing great reviews. How Do I Apply For aJob? This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). I sent another email to their help desk and no reponse. Called customer service and waited for 40 minutes. Concessions are always on the menu with an AMC Gift Card. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Soliciting or loitering on Regal Entertainment Group premises is not allowed. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. 126. Do You Sell Group Tickets? Regal has taken bold nationwide action in all of it's locations. Corporate If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. are permitted to be used within any Regal Entertainment Group facility. Our "bookings" (contract with film companies) are for one week only. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. We also accept Promotional Codes and Gift Cards. Can I refund my ticket after I make my purchase? What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. Total RIP OFF. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. Pricing is available on each theater's Ticket Pricing tab. They called me back 3 hours later at 1AM. Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. If you prefer calling, you can request a refund on the phone. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. The purchaser must also attend the movie for which the additional tickets are purchased. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. DMCA. View recurring transaction details for previous monthly payments. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. View detailed list of Movie Club credit usage and renewals. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. PG - Parental Guidance Suggested -- Some material may not be suitable for children. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I go back to Fandango and they are escalating the issue to a higher level. I can promise you !!! Yes, it does. The next day I notice charge on bank account. Parents are urged to learn more about the film before taking their children to see it. What are the Ages for Children / Senior Pricing? For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. There's a little square with the broken image . The ultimate first world problem! Refund Policy Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. The number you need to dial is the number of the theater you bought tickets for. The system prompted me to log in. All Regal Entertainment Group theatres are smoke-free environments. A patron desiring to purchase multiple tickets must provide a valid photo I.D. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Those work just as well on a phone as they do on a piece of paper. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. Pleaseclick herefor further details on how to use your Fandango gift card. Area codes in North America. I am done with these RUDE and UNHELPFUL people. Please call theatre for any local restrictions. You can receive refunds for tickets up to 60 minutes before the showtime. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. Can a rating be changed? A month -several emails, 4 phone calls later- still no help! Most new releases are considered a Special Engagement, but check movie times and tickets for your. The only way I could get a credit was if I joined their VIP program. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. Where can I find information about closed captioning? For some reason, it showed 3 Avengers reservations, even though it should only show 2. Some websites just DO NOT work properly & it seems However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Please call your local theater directly for more specific information. ), as well as private movie screenings and larger corporate events. Do not use them.Mike. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. We can accommodate small private groups (birthday parties, camp outings, etc. Can I see showtimes for different dates and locations? The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. The matinee hours may vary by theatre location based on market or territory. Please click here for further details on how to use your Fandango gift card. Enter your details in the chat box and complete your refund request. Parents should be especially careful about letting their younger children attend. I am VERY UNHAPPY. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Is the ratings system a law? Can I get some help here printing these tickets? Totally inflexible. Especially if it has anything to do with Fandango. Still no response from Fandango. Are military and student discount tickets available through Fandango? Please note: tickets or receipts may not be printed from our app. Once I tried to purchase online they said that my card wasn't activated. Press question mark to learn the rest of the keyboard shortcuts. I'm now complaining to corporate Fandango is awful! Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. 1. I received my confirmation # and there's a link to view my tickets. The fee is displayed on the Order Summary during the online purchase process. This company needs to be shut down, so many horrible reviews and nothing is being done to . REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. however i was able to use my credit by loggin in on my laptop to buy tickets. How Many Tickets Can I Purchase Online? I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! You can do this from your web browser. . Lowe and behold I had an email in key spam account. Any purchase made with a gift card must go to the box office for refunds. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. the intention of those sites is made intentionally to thwart use intentionally, unless a super user you are. 1/3 spots are taken by a bugged Endgame ticket. Last week, I went to make a reservation to see Shazam on the weekend. They owe me a $13.00 Gift Card! And I get to pay an extra fee for this hassle? Select a movie and showtime, and then proceed to purchase the ticket. Please visit your local theater's page for specific ticket pricing. It's a long and frustrating process. No. Doesn't do anyone any good to get a reply 2 hours or more later. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Guests must be of 17 years of age to purchase a ticket. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. I can promise you. Regal Entertainment Group theatres are handicap accessible. Convenience fees cannot be refunded, but you can avoid paying convenience fees by joining, For tickets or food and beverage items purchased on our website or mobile app, you can receive a refund before the printed showtime. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. They lied and said that there had been a report of fraud and they refused to give me my money. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. The ratings do not determine or reflect whether a film is "good" or "bad." Fandango does not offer partial refunds either. Never again. This is illegal and I will not just forget and move on. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. If your card is registered, the theater can look up your account with your registered phone number or email. We are proud to partner with studios to promote feature films and will run giveaways and social contests. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Parents are urged to learn more about the film before taking their children to see it. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. We charge a small convenience fee per ticket purchased on our website and mobile app. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Site shows the same bad phone #. Never ever deal with these people. Open it in your web browserand start exploring the services we can offer. Customer Service chat is the biggest joke. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. If you visit the theaterduring a non-peak time (avoiding Friday or Saturday evenings), a manager can assist you with adding points for a recent visit. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. They told me they could not cancel the ticket as it was a Fandango purchase and was showing as valid. Through our partner, BitPay, we support more than 95 different crypto wallets and exchanges including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com, Gemini Wallet, Kraken, Binance, BRD Wallet and more. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. Locations with military pricing available are listed on this page. Children 6 and under are not allowed to attend Rated R features. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Yellow Tickets are not valid in California, New York or New Jersey. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. That's your best bet. Absolute garbage company with terrible customer service! Yes. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. With this app, sometimes it works and sometimes it doesn't. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. I went to Applebee's twice and earned 3 TOP GUN tickets. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. For more information on this policy, please visit www.mpaa.org. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. No. Since I did not cancel my tickets before the movie the refused to refund tickets. Check Movie Club Credit Balance. I used Fandango to purchase tix for the new Star Wars movie. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Children 3 to 11 must pay the child admission price. When I click on the link, the webpage comes up only as text. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Just try to navigate a Fandango online customer service website. Crooks!!! $70 spent and had to purchase new tickets to see the show. Click Print Receipt under Orders. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. #1. I bought my ticket on the website, can I transfer it to the Regal mobile app? AMC couldn't cancel it. How do I use Regal Gift Cards to purchase tickets? Security issues have become a daily part of our lives in America.